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ost file and rename it (you may need to Show Hidden Files and Show Extensions to see the file)Ĭlear the Outlook "New" (Mac) Cache- note this deletes any information not synced with the server In the Run window, type this path in the Open box "%LOCALAPPDATA%\Microsoft\Outlook\".ost file (if you get an error about "cannot open set of folders") Delete all entries named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2 Delete all entries who type is MicrosoftOffice. Delete all entries for your Exchange account.
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Select Finder | Utilities | Keychain Access.Select all credentials for Microsoft, Outlook, OneDrive, or Skype for Business and choose Remove from Vault.Choose Start | Control Panel | View by Large Icons (upper right of window) | User Accounts | Manage your credentials (left column).Clear your cached passwords (Note: you may need Admin rights to do this) - Windows.Mac Outlook - Choose Tools | Accounts | type your HawkID password in the password field. Deselect the "Always prompt for logon credentials" check box.If prompted, in the Password: text box, type your password.Choose File | Account Settings | Account Settings.Verify that prompt for Credentials isn’t checked in profile:.If prompted again after Cancel, move on to step 3. Be sure to use when prompted for your Outlook credentials and check the " remember credentials" box.
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